*This is an invite-only session. You may apply for access here.

Customers rely on your digital channels to make purchases, research product & service information, access web portals, complete self-service tasks, and more. So why is the concept of Digital Customer Experience Management still elusive to many CX professional?

During the roundtable, we will drill down on the following key issues:

• How traditional CX Management differs Digital Customer Experience Management
• Why customer journey initiatives must be omni-channel & cross-functional
• Ways for CX leaders to align better with other internal stakeholders, such as Product & Marketing teams
• How digital technologies can transform & enhance customer experience

A very limited number of seats are available for this virtual roundtable discussion. Apply Now!